TERMS AND CONDITIONS

TERMS AND CONDITIONS
Lakewood Ranch Clean

1. Introduction

These Terms & Conditions govern all services provided by Griffin Pro Clean LLC, doing business as Lakewood Ranch Clean (“Lakewood Ranch Clean,” “Company,” “we,” “our,” or “us”). By booking or receiving services from Lakewood Ranch Clean, the client (“Client,” “you,” or “your”) agrees to be bound by these Terms & Conditions.

2. Scope of Services

Lakewood Ranch Clean provides residential, vacation rental (Airbnb/short-term rental), and commercial cleaning services.

The scope of work is determined by:

• The service selected at booking
• The condition of the property
• Any agreed-upon add-ons
• Written or electronic communication between Client and Company

Services are limited to cleaning tasks only. We do not provide:

• Mold remediation
• Biohazard cleanup
• Pest control
• Heavy lifting beyond reasonable cleaning scope
• Clutter organization beyond surface tidying

We reserve the right to modify the scope of service if property conditions differ significantly from what was represented at booking.

3. Booking & Payment Terms

Residential Services:

• Full payment may be required at time of booking.
• Payment must be received prior to or on the day of service unless otherwise agreed.

Commercial & Recurring Accounts:

• May be invoiced according to agreed billing terms.
• Late invoices may incur late fees.

We accept major credit and debit cards through secure payment processing systems.

Returned payments, chargebacks, or disputed transactions without valid cause may result in additional fees and/or suspension of services.

4. Estimates & Pricing Adjustments

Any quote provided is based on the information supplied by the Client.

If the property condition requires significantly more time, labor, or materials than anticipated, Lakewood Ranch Clean reserves the right to:

• Adjust the final price
• Limit the scope of work
• Reschedule service
• Refuse service

Client approval will be requested before any price adjustment whenever possible.

5. Cancellations & Rescheduling Policy

We require advance notice for cancellations or rescheduling.

• Cancellations within 24 hours of service may result in a cancellation fee up to 50% of the scheduled service.
• Same-day cancellations or lockouts may be charged up to 100% of the service amount.
• Recurring clients must provide at least 48 hours notice to skip or reschedule a visit.
• Repeated last-minute cancellations may result in removal from recurring schedule.

6. Access to Property

Client must provide safe and timely access to the property.

If cleaners are unable to access the property at the scheduled time due to:

• Locked doors
• Incorrect codes
• Alarm issues
• Pets not secured

A lockout fee of $100 may apply.

Service time does not automatically extend due to delayed access.

7. Condition of Property

The Client is responsible for:

• Removing excessive clutter prior to cleaning
• Securing fragile or valuable items
• Securing pets
• Ensuring utilities (water, electricity) are operational

We are not responsible for:

• Pre-existing damage
• Improperly installed fixtures
• Loose items that fall during routine cleaning
• Wear and tear
• Faded, stained, or permanently damaged surfaces

If we discover unsafe conditions (including structural hazards, severe infestation, bodily fluids, or hazardous substances), we reserve the right to stop service immediately.

8. Damage & Claims Policy

We take great care while cleaning and aim to provide a luxury-level experience.

If damage occurs:

• Client must notify Lakewood Ranch Clean within 24 hours of service.
• Photographic evidence may be required.
• We must be given the opportunity to inspect and resolve the issue.
• Repairs or replacement decisions are at the discretion of Lakewood Ranch Clean.
• Liability is limited to the value of the service provided. We are not responsible for sentimental value.
• Claims reported after 24 hours may not be honored.

9. Satisfaction Guarantee

If you are not satisfied with your service, you must notify us within 24 hours.

We will return to address missed areas at no additional charge.

Our satisfaction guarantee does not apply to:

• Items outside the agreed scope of service
• Pre-existing damage
• Areas blocked by clutter

Refunds are not guaranteed and are issued at management discretion.

10. Independent Cleaning Professionals

Cleaning professionals may operate as independent contractors.

They are background-checked and vetted. However, they are not employees of Lakewood Ranch Clean.

Lakewood Ranch Clean manages scheduling, communication, quality control, and client experience.

11. Pets

Pets must be secured during service.

We are not responsible for:

• Pets escaping
• Pet injuries due to unsecured conditions
• Pet-related damage or interruptions

If pets interfere with cleaning, service may be limited.

12. Photos & Documentation

For quality control and protection purposes, before and after photos may be taken.

Photos:

• Will not include personal identifying items whenever possible
• May be used for internal documentation
• May be used for marketing unless Client requests otherwise in writing

13. Recurring Services

Recurring services will continue at the agreed frequency unless cancelled.

We reserve the right to adjust pricing for recurring services due to:

• Increased labor time
• Change in property condition
• Inflation or operational costs

Advance notice will be provided for pricing changes.

14. Non-Solicitation of Cleaning Professionals

Clients agree not to directly hire, solicit, or employ any cleaning professional introduced by Lakewood Ranch Clean during service and for a period of 12 months following the last service date.

Violation may result in a referral or placement fee.

15. Limitation of Liability

Lakewood Ranch Clean shall not be liable for:

• Indirect or consequential damages
• Loss of income
• Business interruption
• Personal injury unless caused by gross negligence

Our total liability shall not exceed the amount paid for the service in question.

16. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Florida.

Any disputes shall be resolved in the appropriate courts located in Manatee County, Florida.

17. Agreement

By booking service with Lakewood Ranch Clean (Griffin Pro Clean LLC), you acknowledge that you have read, understood, and agree to these Terms & Conditions.

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Questions before you call this final. These are the spots where the terms are vague or could cause problems when you actually try to enforce them:

1. Lockout fee conflict. Section 5 says a lockout can be charged “up to 100%” and Section 6 says “$100.” Which one do you want? A client who disputes a charge will point to whichever one is lower.
2. Late fee amount. “Late invoices may incur late fees” gives you nothing to point to. What are your net terms (Net 15? Net 30?), and what is the fee? For example, $25 flat or 1.5% per month.
3. Placement fee amount. Section 14 is the clause that protects your business as you grow, and right now it has no number. Most cleaning companies set this at $1,500 to $3,000 or a set number of weeks of service. What do you want yours to be?
4. Background checks. Section 10 says every cleaner is background-checked. Is that true for every IC right now, including new ones? If not, change it to “may be” or start running the checks. A false statement in your own terms can hurt you in a damage claim.
5. Insurance. Are you insured, bonded, or both? If you are, saying so here builds trust with commercial clients.
6. Card on file. Does ConvertLabs keep client cards on file? If it does, add a line that authorizes you to charge cancellation, lockout, and late fees to that card. Without it, you’ll have a hard time actually collecting these fees and winning chargebacks.
7. Gift cards. You sell gift cards on the site, but the terms don’t cover them. Do you want a short section on that? Florida has specific rules on gift card expiration and fees, so I’d check those before writing it.
8. Hurricanes and weather. Do you want a clause saying weather cancellations by either side don’t carry a fee, and that you’ll reschedule? For your area, clients will expect one.
9. Effective date. Add a “Last updated: [date]” line at the top so you can prove which version a client agreed to.

Answer whichever ones you have answers for, and I’ll put them into the final version.

Updated below with all your answers built in. Three notes on what I did:

• Section 5: It said “same-day cancellations or lockouts” could be charged up to 100%, which overlapped with the $100 lockout fee. I removed “or lockouts” so Section 5 covers only cancellations, the way you intended.
• Non-solicitation: Your contractor agreement uses 18 months and lets you recover damages and attorneys’ fees, but it doesn’t set a dollar amount. I matched those terms. If you ever want a flat placement fee (for example $2,000), it’s one line to add.
• Gift cards: I added “not redeemable for cash” because that’s standard. Delete it if you don’t want it.

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TERMS AND CONDITIONS
Lakewood Ranch Clean
Last updated: September 30, 2026

1. Introduction

These Terms & Conditions govern all services provided by Griffin Pro Clean LLC, doing business as Lakewood Ranch Clean (“Lakewood Ranch Clean,” “Company,” “we,” “our,” or “us”). By booking or receiving services from Lakewood Ranch Clean, the client (“Client,” “you,” or “your”) agrees to be bound by these Terms & Conditions.

2. Scope of Services

Lakewood Ranch Clean provides residential, vacation rental (Airbnb/short-term rental), and commercial cleaning services.

The scope of work is determined by:

• The service selected at booking
• The condition of the property
• Any agreed-upon add-ons
• Written or electronic communication between Client and Company

Services are limited to cleaning tasks only. We do not provide:

• Mold remediation
• Biohazard cleanup
• Pest control
• Heavy lifting beyond reasonable cleaning scope
• Clutter organization beyond surface tidying

We reserve the right to modify the scope of service if property conditions differ significantly from what was represented at booking.

3. Booking & Payment Terms

A valid credit or debit card is required to book service. Your card is stored securely by our payment processor.

• Residential and one-time services are charged on or before the day of service unless otherwise agreed.
• Commercial and recurring accounts are charged weekly to the card on file.

By booking, you authorize Lakewood Ranch Clean to charge the card on file for completed services, approved add-ons, and any fees described in these Terms & Conditions, including cancellation and lockout fees.

If a payment is declined, services may be paused until updated payment information is provided.

Returned payments, chargebacks, or disputed transactions without valid cause may result in additional fees and/or suspension of services.

4. Estimates & Pricing Adjustments

Any quote provided is based on the information supplied by the Client.

If the property condition requires significantly more time, labor, or materials than anticipated, Lakewood Ranch Clean reserves the right to:

• Adjust the final price
• Limit the scope of work
• Reschedule service
• Refuse service

Client approval will be requested before any price adjustment whenever possible.

5. Cancellations & Rescheduling Policy

We require advance notice for cancellations or rescheduling.

• Cancellations within 24 hours of service may result in a cancellation fee up to 50% of the scheduled service.
• Same-day cancellations may be charged up to 100% of the service amount.
• Recurring clients must provide at least 48 hours notice to skip or reschedule a visit.
• Repeated last-minute cancellations may result in removal from recurring schedule.

6. Weather & Emergencies

Service may be rescheduled due to hurricanes, tropical storms, severe weather, or official emergency orders. When weather affects a scheduled service, either the Client or Lakewood Ranch Clean may reschedule with no cancellation fee. We will work with you to book the next available date.

7. Access to Property

Client must provide safe and timely access to the property.

If cleaners are unable to access the property at the scheduled time due to:

• Locked doors
• Incorrect codes
• Alarm issues
• Pets not secured

A lockout fee of $100 may apply.

Service time does not automatically extend due to delayed access.

8. Condition of Property

The Client is responsible for:

• Removing excessive clutter prior to cleaning
• Securing fragile or valuable items
• Securing pets
• Ensuring utilities (water, electricity) are operational

We are not responsible for:

• Pre-existing damage
• Improperly installed fixtures
• Loose items that fall during routine cleaning
• Wear and tear
• Faded, stained, or permanently damaged surfaces

If we discover unsafe conditions (including structural hazards, severe infestation, bodily fluids, or hazardous substances), we reserve the right to stop service immediately.

9. Damage & Claims Policy

We take great care while cleaning and aim to provide a luxury-level experience.

If damage occurs:

• Client must notify Lakewood Ranch Clean within 24 hours of service.
• Photographic evidence may be required.
• We must be given the opportunity to inspect and resolve the issue.
• Repair or replacement decisions are at the discretion of Lakewood Ranch Clean.
• Liability is limited to the value of the service provided. We are not responsible for sentimental value.
• Claims reported after 24 hours may not be honored.

10. Satisfaction Guarantee

If you are not satisfied with your service, you must notify us within 24 hours.

We will return to address missed areas at no additional charge.

Our satisfaction guarantee does not apply to:

• Items outside the agreed scope of service
• Pre-existing damage
• Areas blocked by clutter

Refunds are not guaranteed and are issued at management discretion.

11. Cleaning Professionals & Insurance

Lakewood Ranch Clean is insured.

All cleaning professionals are background-checked and vetted before working in client properties. Cleaning professionals may operate as independent contractors and are not employees of Lakewood Ranch Clean.

Lakewood Ranch Clean manages scheduling, communication, quality control, and client experience.

12. Pets

Pets must be secured during service.

We are not responsible for:

• Pets escaping
• Pet injuries due to unsecured conditions
• Pet-related damage or interruptions

If pets interfere with cleaning, service may be limited.

13. Photos & Documentation

For quality control and protection purposes, before and after photos may be taken.

Photos:

• Will not include personal identifying items whenever possible
• May be used for internal documentation
• May be used for marketing unless Client requests otherwise in writing

14. Recurring Services

Recurring services will continue at the agreed frequency unless cancelled.

We reserve the right to adjust pricing for recurring services due to:

• Increased labor time
• Change in property condition
• Inflation or operational costs

Advance notice will be provided for pricing changes.

15. Gift Cards

Lakewood Ranch Clean gift cards never expire and carry no fees. Gift cards may be applied toward any service and are not redeemable for cash.

16. Non-Solicitation of Cleaning Professionals

Clients agree not to directly hire, solicit, or employ any cleaning professional introduced by Lakewood Ranch Clean, either during service or for 18 months following the last service date.

Violation entitles Lakewood Ranch Clean to recover damages, including a referral or placement fee, and reasonable attorneys’ fees.

17. Limitation of Liability

Lakewood Ranch Clean shall not be liable for:

• Indirect or consequential damages
• Loss of income
• Business interruption
• Personal injury unless caused by gross negligence

Our total liability shall not exceed the amount paid for the service in question.

18. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Florida.

Any disputes shall be resolved in the appropriate courts located in Manatee County, Florida.

19. Agreement

By booking service with Lakewood Ranch Clean (Griffin Pro Clean LLC), you acknowledge that you have read, understood, and agree to these Terms & Conditions.